Disclaimer, Terms and Conditions

All services and communication, email or otherwise, delivered by myself, Shelley de Jong, as well as information on related websites are meant to help you identify the areas in your life, and in your thinking that may be preventing you from achieving your version of health.

The term ‘coaching/mentoring’ as here used covers personal coaching/ mentoring for clients.

For the purpose of this document ‘Sheli’ refers to Shelley de Jong, Founder of The Migraine Coach.

Sheli is continually striving to ensure the standard of service she provides to her clients remains excellent. At the end of the coaching/mentoring process, or series of coaching/mentoring sessions, or course purchased by the client, the client will be asked to complete a feedback form and provide a testimonial. Both are optional but appreciated.

Coaching/Mentoring Disclaimer

I understand the coaching/mentoring services I will be receiving from Sheli with regards to my health, either 1:1, in a group, or via Sheli's online courses, are not a substitute for advice given by a doctor or any healthcare practitioner. I understand these services are designed for informational purposes only. Nothing stated or posted online by Sheli or available through any service is intended to be, and must not be taken to be, the practice of medical or counselling care. For purposes of this agreement, the practice of medicine and counselling includes, without limitation, psychiatry, psychology, psychotherapy, or providing health or nutrition care, treatment, instructions, diagnosis, prognosis, or advice.

I will not rely on any information from Sheli or any related service as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If I have any concerns or questions about my health, I will always consult a physician or other healthcare professional. I will not ever disregard avoid or delay obtaining medical or health-related advice from my healthcare professional because of something I receive in the service from Sheli. The use of any information provided on the service is solely at my own risk.

I understand that any healthcare practitioner (Western or complementary) I decide to see following information given to me by Sheli, I choose to do solely at my own risk. I assume full responsibility for any new health problems, injuries (including death), damages, or loss which I may experience as a result of obtaining any services arising out of, connected with, or in any way associated with coaching from Sheli.

I have been advised by Sheli to consult with a physician before I undertake any physical exercise program or engage with any other Western or complementary healthcare practitioner. I certify that I am in good health and sufficient physical condition to properly participate in these activities.

I understand that physical exercise, sport, and recreational activities may cause injury. My participation in any form of physical activity arising out of, connected with, or in any way associated with coaching or other services provided by Sheli is a voluntary activity in all respects. I assume all risks of any injuries (including death), damages, or loss which I may sustain as a result of participating in any and all activities arising out of, connected with, or in any way associated with coaching from Shelley. I acknowledge that participation in these activities is voluntary.

I understand the coaching/mentoring services and online courses I will be receiving from Shelley in regards to anything legal or financial are not a substitute for advice given by a qualified lawyer or accountant.

For legal purposes I understand that coaching is currently an unregulated industry and that my Coach is not “licensed“ by any UK body even though the sessions may take place in the UK.

I understand and agree that I am fully responsible for all choices and decisions made during and after my coaching/mentoring programme with Sheli.

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.

I understand that Sheli is not promising or guaranteeing results. I understand that Sheli is not promising or guaranteeing migraines will disappear 100% forever. I understand that I am responsible for implementing the strategies given by Sheli. I understand that I am responsible for my results.

I understand that Sheli will protect my information as confidential unless I state otherwise in writing. However, if Sheli is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Whatsapp, Zoom, Google Drive and other technology.

I hereby release, waive, acquit and forever discharge Sheli, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or Sheli as a result of the advice given by Sheli or otherwise resulting from the coaching relationship contemplated by this agreement.

I hereby fully release and discharge Sheli de Jong from any and all liability, claims, and causes of action from injuries or illness (including death), damages or loss which I may have or which may accrue to me on account of participation in activities connected to or arising out of coaching from Shelley. This is a complete and irrevocable release and waiver of liability. Specifically, and without limitation, I hereby release the Released Parties from any liability, claim, or cause of action arising out of the Released Parties’ negligence. I covenant not to sue the Released Parties for any alleged liabilities, claims, or causes of action released hereunder.

I further agree to indemnify and hold harmless and defend the Released Parties from any and all claims resulting from injuries or illness (including death), damages, or loss, including, but not limited to legal fees, sustained by me arising out of, connected with, or in any way associated with my participation in wellness activities.

I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to adhere to this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

Terms & Conditions

Refunds

As per the 30-day risk-free refund guarantee, if the client can demonstrate they have completed the work required by the course and are not content with the results they are achieving in the first 30 days after purchasing the course, Sheli is happy to provide a full refund.

Confidentiality

Personal information or business information supplied by clients in coaching/ mentoring sessions/as part of an online course will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, except where required by law or where action might be necessary to prevent harm to the client or someone else.

Responsibilities

Sheli will seek to enable the client to improve their level of health, their quality of life or to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for making important decisions in their life or health. Sheli has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching/mentoring sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or health or to achieve their desired outcomes or goals.

Governing Law

This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

Feedback

Feedback about the service is welcomed and can be given during a coaching session by emailing Shelley at shelley@themigraineoach.co.uk. Unless specified otherwise, Shelley can display this feedback in marketing materials and on her social media profiles, along with the clients first name only.